Date of Award


Document Type

Dissertation - Open Access

Degree Type


Degree Name

Doctor of Business Administration (DBA)


Dr. Mary Conway Dato-on

Second Advisor

Dr. William Seyfried

Third Advisor

Dr. Josh Hammonds


Resilience, Volunteer Intention, Not-for-Profit, Stewardship Theory, Organizational Commitment, Property Management


The U.S. property management industry, of which community association management is a subset, is valued at $88.4 billion (Roth, 2020). In a volatile industry such as community association management, client retention is critical, and company success lies with the volunteer members of the board of directors. This dissertation investigates the relationship between individual board member resilience, volunteer board members’ organizational commitment, and the impact of these variables on volunteer intention in not-for-profit board of directors in condominium associations. Furthermore, the study investigates the moderating relationship that the perception of professionalization of the community association manager has on resilience and volunteer board member commitment. Results establish that individual board member resilience does in fact have an effect on a board members’ volunteer intention through the mediation of board member affective commitment. Results further establish that individual board member resilience has a positive effect on board member commitment (affective and normative), and affective commitment has a direct effect on volunteer intention. Findings suggest that community association managers (CAM’s) and management firms need to be mindful of these effects and make every attempt to ensure that their relationship with their respective boards are enhanced on an individual level. CAM’s have the ability to impact organizational objectives through the inherent-principal agent relationship. This study adds to the academic literature on resilience within the property management and volunteerism context as well as stewardship theory in nonprofit governance. Managerial implications and future research opportunities are also discussed.