eResource access problems challenge electronic resources librari- ans and frustrate users. Challenges of using library systems can include information overload, links that do not work properly, incorrect metadata, and questionable relevance to search results. Nate Hosburgh, Electronic Resources Librarian at Montana State University, gave a presentation titled “A User-Centered Approach to Addressing Issues of Discoverability and Access” at the Mississippi State University Libraries’ eResource & Emerging Technologies Summit held in the Mitchell Memorial Library on August 2, 2013. Hosburgh spoke of lessons he and his team learned about troubleshooting eResources and his team’s approach to issues of discoverability and access.
The Serials Librarian, 67:1, 48-51, 2014 available online at: http://www.tandfonline.com/doi/abs/10.1080/0361526X.2014.899290
The Serials Librarian